Orders
How long does it take for orders to be shipped once confirmed?
The shipping time of orders depends on two things: Confirmation of orders before the supplier's cut-off time The type of service you choose to send them At Dropea, each supplier has their own cut-off time (Spanish time), but this information isn't ...
Where can I see the destination branch information for an order?
To view the destination branch information for an order, click on the order tracking and the information will open in a new tab. The "Destination Agency" block contains all the delegation information ?
How to fix errors in Shopify orders?
If you need to correct an error (whether it's a postal code or phone number) that's preventing the order from reaching the Dropea platform, you should always make the modification from the "Customers" section within the order, since Dropea uses the ...
How to manage the return of an order?
When you make a sale through dropea, it is a wholesale transaction. In the event that the product does not meet your customer's expectations, the responsibility for providing support falls on you, and therefore, the decision to accept a return is ...
How do I change the details of an order pending confirmation in Dropea?
If you need to modify order data , and if it is already on the Dropea platform, you must make the modifications from there, since if you do it from Shopify the changes will not be reflected. because the platforms do not They are connected in a ...
How do I confirm and request order fulfillment directly from Shopify?
Configure the drop branch within the product Dropea automatically updates and adds order tracking to your Shopify dashboard, as long as you have the Dropea branch set as unique within the product in Shopify. You can also see which orders are ...
Sample order to make creative
If you need creative work (product images and/or videos), you can request a sample order ?. How to request a sample order? Cash on delivery 1. Generate a manual order from dropea for cash on delivery with the total cost of the order: This will ...
How do I create a manual cash on delivery order from Shopify?
1. Orders > Create order 2. Find the product you already have linked with dropea If you haven't yet linked the product to your store, you'll need to link it to continue creating the order. 3. Mark it and click " Add" 4. Enter the customer's shipping ...
How do I duplicate a cash on delivery order from Shopify?
1. Go to the order you want to duplicate in Shopify and click More actions > Duplicate 2. Check the "Payment due later" box, check that the payment terms say "Payment upon receipt" and click Create order. 3. Shopify will notify you that you're ...
Request a loan to confirm orders
Request a loan to confirm orders If you've run out of available funds and need to continue confirming cash-on-delivery orders , you can apply for a loan using the following form: ...
Return rate of an order
Return rate of an order For a returned order, you will be charged shipping and fulfillment fees plus VAT . The final value will depend on the cost of shipping and fulfillment fees plus VAT for the order. Remember that if the order is not delivered , ...
Orders paid by card and other advance payment methods
Shipping and confirmation of orders paid by card or other means of payment in advance You can offer card payments (or other advance payment methods) in your store, and Dropea will handle the preparation and shipping. You must set up a payment gateway ...
Is it possible for a customer to pay for a cash-on-delivery order with a payment method other than cash?
Sometimes Tipsa offers the option to pay by card or Bizum, but not all agencies and delivery drivers can do so. Therefore, it's best for customers to always have enough cash to receive their order and, in any case, they can check at the time of ...
Notes within orders in dropea
The notes you leave inside the orders in dropea are NOT seen by the delivery company or the supplier , they are only for internal use . If you need to inform the delivery company about an order, you should contact the Dropea Customer Service team ...
What days are orders delivered?
Order deliveries are made Monday through Friday. Deliveries are not made on weekends or holidays.
How can I have all orders shipped with a box?
There are some dropea suppliers that have the "box" or "shipping box" product hosted within the catalog with an individual ID. For example: supplier box 38 has id 11913 and supplier box 11 has id 11893 ? If you want all orders from a supplier to be ...
How do I forward an order to Dropea from Shopify?
If you need to resend orders that haven't been dropped for some reason that has already been resolved, you can do so as follows: Mass forwarding Select the orders you want to resend, click the three dots , and then "Send to Dropea" You should then be ...
Orders that are not displayed in dropea
If you can't see your orders in Dropea, clear all the filters you've set in the orders section and they should appear. By default, Dropea will always show you orders from the last 7 days, but if you tap the date filter (or any other filter) and then ...
How to place a manual pack order from Dropea?
1. Go to the "Orders" section of the dashboard and click the "Add Order" button. 2. Once inside, choose the "Pack" option and select it 3. Complete the remaining information and finally click "Accept"
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1. Fill in your billing information
Important: The information you complete on the form will be used by our system to sign the online contract and to automatically generate and issue the invoices our system generates each month. Therefore, please double-check that your information is ...
2. Sign the contract online
1. Click on "My Account > My Data" in the platform menu and then on the "Sign" button that appears in the upper right corner of the screen. 2. Or scroll down to the "contract" section below the billing information and click the "Sign" button. 3. Go ...
3. Connect your store
1. Click on "Stores" 2. Click "Add" 3. You'll automatically be prompted to install the Dropea app. Click "Install." 4. This window will open in a new tab. Click "Install" again . 5. The above will redirect you to your Dropea dashboard. Go to the ...
4. Add the products you want to sell to your store
IMPORTANT: Before you begin, verify in Shopify that the product you're linking is marked as "physical product ," as shown in the image. If this option isn't selected, please do so. Otherwise, Dropea won't be able to bring incoming orders to the ...
5. Start selling
Congratulations! If you've made it this far and all the previous steps have been completed successfully, your store is now ready for you to start selling . Important recommendation: To facilitate user conversions , it's essential to use Releasit or ...