Orders
Order label information
🏷️ What information is included on an order label? The shipping label for each order includes key information for the correct preparation, identification, and delivery of the package, depending on the shipping company used. 🚚 TIPSA The following ...
Create manual order
🛒 Create manual order If you need to create an order manually from Dropea, you can do so directly from the orders section of your dashboard. 🛠️ Step by step Go to the Orders section. Click on the "Add Order" button. Complete all the requested ...
Changing suppliers due to lack of product stock
🔄 Change supplier due to lack of product stock If you're selling a product that's out of stock on Dropea, but another supplier also has it available, you can switch suppliers to continue managing your orders. 📌 What should you do? Unlink the ...
Order has been in prepared status for several days
📦 Order has been in prepared status for several days If an order remains in "Ready" status for several days, it is important to check when it was confirmed and what the supplier's cutoff time is. ⏰ When should it go into transit? If you confirm the ...
Product limit per order - pack
📦 Limit of products per order or pack To ensure proper logistics management, there is a limit to the number of products that can be included in the same order or pack. 📌 Allowed limit: From Dropea you can only send a maximum of 10 products per ...
Italy: blocked postal codes
? Blocked postal codes in Italy Areas with logistical restrictions for deliveries In some areas of Italy, there are logistical restrictions that prevent our carriers from making deliveries. For this reason, orders with certain postal codes will be ...
Italy: Orders that show an error and cannot be processed due to an invalid address
?GLS Italy: Error validating addresses ❓ Why does this error occur? GLS Italy is particularly strict with address validation. Every time a shipment is generated, the GLS system checks the recipient's address against its own database . If it detects ...
Order delivered but not reflected in dropea
The information that the delivery company updates in the tracking is not immediately synchronized with Dropea. Dropea's servers periodically scan the information, so if the order appears as delivered in the tracking and that status isn't reflected in ...
Tag drop_ error in Shopify orders
Tag drops_error The dropea_error tag in Shopify orders serves to indicate that for some reason dropea could not migrate the order to the platform. This label only appears if the product is correctly linked to Dropea, so if your order is not displayed ...
How long does it take for orders to be shipped once confirmed?
The shipping time of orders depends on two things: Confirmation of orders before the supplier's cut-off time The type of service you choose to send them At Dropea, each supplier has their own cut-off time (Spanish time), but this information isn't ...
Tips to increase your order delivery rate
The delivery rate of your orders will not only depend on the shipping company, which is why here we share a series of questions that you can apply to your business and that will help you increase it ? What are you selling? ? Where are you selling ...
Dropea Guarantee Form and How to Fill It Out Correctly
Dropea Guarantee Form Access the form by clicking on the following link: https://zfrmz.eu/WfiqJXLiRXhMGWdER5Zs How should you fill it out? 1. Fill in each field with all the required information: order id in dropea, your dropshipper id , the delivery ...
How do I view an order's CPA in Meta Ads Ads Manager?
In the following video, we show you how to view the CPA of an order in the Meta Ads Ads Manager: <br>
Where can I see the destination agency details for an order?
TIPSA To view the destination branch details for an order, click on the order tracking and the information will open in a new tab 🔽. The "Destination Agency" section contains all the details of the branch 🔽 GLS You can verify the destination agency ...
How to fix shipping data errors in Shopify orders?
If you need to correct an error (whether it's a postal code or phone number) that's preventing the order from reaching the Dropea platform, you should always make the modification from the "Customers" section within the order, since Dropea uses the ...
How to manage the return of an order?
Return due to non-conformity When you make a sale through dropea, it is a wholesale transaction. If the product doesn't meet your customer's expectations, you are responsible for providing support, and therefore, the decision to accept a return is ...
How do I change the details of an order pending confirmation in Dropea?
If you need to modify order data , and if it is already on the Dropea platform, you must make the modifications from there, since if you do it from Shopify the changes will not be reflected. because the platforms do not They are connected in a ...
How to confirm and request order preparation directly from Shopify?
Configure the branch drop within the product Dropea automatically updates and adds order tracking to your Shopify dashboard, as long as you have the Dropea branch set as the only one within the product in Shopify. You can also see which orders are ...
Sample order to make creative
If you need creative work (product images and/or videos), you can request a sample order ?. How to request a sample order? Cash on delivery 1. Generate a manual order from dropea for cash on delivery with the total cost of the order: This will ...
How do I create a manual cash on delivery order from Shopify?
1. Orders > Create order 2. Find the product you already have linked with dropea If you haven't yet linked the product to your store, you'll need to link it to continue creating the order. 3. Mark it and click " Add" 4. Enter the customer's shipping ...
How do I duplicate a cash on delivery order from Shopify?
1. Go to the order you want to duplicate in Shopify and click More actions > Duplicate 2. Check the "Payment due later" box, check that the payment terms say "Payment upon receipt" and click Create order. 3. Shopify will notify you that you're ...
Request a loan to confirm orders
Request a loan to confirm orders If you've run out of available funds and need to continue confirming cash-on-delivery orders , you can apply for a loan using the following form: ...
Return rate of an order
Return rate of an order For a returned order, you will be charged shipping and fulfillment fees plus VAT . The final value will depend on the cost of shipping and fulfillment fees plus VAT for the order. Remember that if the order is not delivered , ...
Orders paid by card and other advance payment methods
Shipping and confirmation of orders paid by card or other means of payment in advance You can offer card payments (or other advance payment methods) in your store, and Dropea will handle the preparation and shipping. You must set up a payment gateway ...
Is it possible for a customer to pay for a cash-on-delivery order with a payment method other than cash?
Sometimes Tipsa offers the option to pay by card or Bizum, but not all agencies and delivery drivers can do so. Therefore, it's best for customers to always have enough cash to receive their order and, in any case, they can check at the time of ...
Notes within orders in dropea
The notes you leave inside the orders in dropea are NOT seen by the delivery company or the supplier , they are only for internal use . If you need to inform the delivery company about an order, you should contact the Dropea Customer Service team ...
What days are orders delivered?
Order deliveries are made Monday through Friday. Deliveries are not made on weekends or holidays.
How can I have all orders shipped with a box?
There are some dropea suppliers that have the "box" or "shipping box" product hosted within the catalog with an individual ID. For example: supplier box 38 has id 11913 and supplier box 11 has id 11893 ? If you want all orders from a supplier to be ...
How do I forward an order to Dropea from Shopify?
If you need to resend orders that haven't been dropped for some reason that has already been resolved, you can do so as follows: Mass forwarding Select the orders you want to resend, click the three dots , and then "Send to Dropea" You should then be ...
Orders not displayed in dropea
Active filters If you can't see your orders in Dropea, clear all the filters you've set in the orders section and they should appear. By default, Dropea will always show you orders from the last 7 days, but if you tap the date filter (or any other ...
How to place a manual pack order from Dropea?
1. Go to the "Orders" section of the dashboard and click the "Add Order" button. 2. Once inside, choose the "Pack" option and select it 3. Complete the remaining information and finally click "Accept"