How to fix errors in Shopify orders?

How to fix errors in Shopify orders?

If you need to correct an error (whether it's a postal code or phone number) that's preventing the order from reaching the Dropea platform, you should always make the modification from the "Customers" section within the order, since Dropea uses the information there when submitting it to the platform.


Once the drop modification is made, the order should automatically be transferred to the platform.
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