Return rate of an order

Return rate of an order

Return rate of an order

Info
For a returned order, you will be charged shipping and fulfillment fees plus VAT . The final value will depend on the cost of shipping and fulfillment fees plus VAT for the order.
Alert
Remember that if the order is not delivered , the cost of the product and cash on delivery will not be charged to you .

    • Related Articles

    • Tips to increase your order delivery rate

      The delivery rate of your orders will not only depend on the shipping company, which is why here we share a series of questions that you can apply to your business and that will help you increase it ? What are you selling? ? Where are you selling ...

    • Sample order to make creative

      If you need creative work (product images and/or videos), you can request a sample order ?. How to request a sample order? Cash on delivery 1. Generate a manual order from dropea for cash on delivery with the total cost of the order: This will ...

    • Product limit per order - pack

      📦 Limit of products per order or pack To ensure proper logistics management, there is a limit to the number of products that can be included in the same order or pack. 📌 Allowed limit: From Dropea you can only send a maximum of 10 products per ...

    • Modify or cancel an order refund

      🔄 Modify or cancel an order refund If you need to modify or cancel a refund for an order, the process will depend on the order's status. ⚠️ Important: If the order is experiencing an issue, you must request a change to the amount from the Dropea ...

    • Order delivered but not reflected in dropea

      The information that the delivery company updates in the tracking is not immediately synchronized with Dropea. Dropea's servers periodically scan the information, so if the order appears as delivered in the tracking and that status isn't reflected in ...