Orders
Fingerprint and address verification
π« Fingerprint The fingerprint allows you to check a customer's reliability before confirming an order, to decide whether or not to send it. The system uses the customer's phone number as a reference and displays the information in the "Customer" ...
Order has been in prepared status for several days
π¦ Order has been in prepared status for several days If an order remains in "Ready" status for several days, it is important to check when it was confirmed and what the supplier's cutoff time is. β° When should it go into transit? If you confirm the ...
Send a rejected order to another customer
π« Order reshipment At Dropea, reshipping orders is not allowed . This is because it can create various operational and legal problems with transport companies. β οΈ Main reasons π§ Operational problems The modification of the order (such as changing ...
Italy: Blocked postal codes
π¨ Blocked postal codes in Italy Areas with logistical restrictions for deliveries In some areas of Italy, logistical restrictions prevent our carriers from making deliveries. Therefore, orders with certain specific postal codes will return an error ...
Italy: Orders that flag errors and cannot be processed due to invalid address
π§GLS Italy: Error validating addresses β Why does this error occur? GLS Italy is particularly strict with address validation. Every time a shipment is generated, the GLS system checks the recipient's address against its own database . If it detects ...
The order is not listed as delivered in Dropea.
π¦ Synchronization of tracking and order statuses The information that the transport company updates in the tracking is not immediately synchronized with Dropea. π Dropea's servers perform regular updates, so there may be a delay between the ...
Drop error tag in Shopify
β οΈ Tag drop_error in Shopify The label dropea_error indicates that an order could not be migrated to the Dropea platform. β οΈ Important: This label only appears when the product is correctly linked to Dropea. β If you don't see the order in Dropea and ...
Shipping time for a confirmed order
β±οΈ Order shipping times The shipping time for orders depends mainly on two factors: β° Order confirmation before the supplier's cut-off time π The selected shipping service type π Supplier cut-off time Each provider has a cut-off time (in Spanish ...
Create manual pack order
π¦ How to create a pack order on Dropea? Follow these steps to create an order using the pack option within the platform. π Step 1 Go to the βOrdersβ section and click on the β button. π¦ Step 2 After completing steps 1 and 2, go to step 3 and ...
Orders that are not displayed in Dropea
π Why can't I see my orders on Dropea? If you are unable to view your orders in Dropea, please review the following possible causes and solutions. π§Ή Active filters You may have filters applied in the orders section. β Filters may hide recent orders ...
Order cancellation
β How to cancel orders on Dropea? You can cancel orders on Dropea as long as they are in certain states. β οΈ Important: It is only possible to cancel orders that are in the following status: π‘ Pending confirmation π’ Confirmed π« If the order is ...
Forward orders to dropea from Shopify
π How to forward an order to Dropea from Shopify? If you need to resend orders that didn't reach Dropea due to a problem that has already been resolved, you can easily do so from Shopify. π Mass forwarding Access your order list in Shopify Select ...
Send orders in a box
π¦ Use of boxes for shipping Some suppliers within Dropea have an additional "box" type product in their catalog, which has its own ID. π‘ Information Examples: Supplier 38 β Box ID: 11913 Supplier 11 β Box ID: 11893 π οΈ How to send orders in a box? ...
View the CPA of an order in Meta Ads Manager
π How to view the CPA of an order in Meta Ads Manager? The following video shows you how to view the CPA of an order in the Meta Ads Ads Manager: <br>
Notes within drop orders
π Notes within Dropea orders β οΈ Important: The notes you add within Dropea orders are for internal use . β They are not visible to the transport company β They are not visible to the supplier π’ Do you need to communicate something about an order? ...
Pay for a cash on delivery order using another payment method
π΅ Can I pay for a cash on delivery order with a payment method other than cash? For cash on delivery orders, the main payment method is cash; however, there may be some alternatives depending on the shipping company. π TIPSA In cases, TIPSA allows ...
Management of prepaid orders
π³ Prepaid orders You can offer card payments or other prepayment methods in your store and Dropea will take care of preparing and shipping the order. βοΈ Shopify Setup You must set up a payment gateway in Shopify so that orders arrive at Dropea with ...
Cost of returning an order
π¦ Order return rate When an order is returned, certain logistics-related costs apply. π‘ Information You will be charged for each returned order: π One-way shipment Return shipping π¦ One-way Fulfillment π¦ Return Fulfillment π§Ύ Applicable VAT The ...
Request a loan to confirm orders
πΈ Request a loan to confirm orders If you don't have funds available in your wallet and need to continue confirming cash on delivery orders, you can apply for a loan. π Access the form here: ...
Duplicate a cash on delivery order from Shopify
π How to duplicate a cash on delivery order from Shopify? Follow these steps to duplicate an order and set it up as cash on delivery. π Step 1 Access the order you want to duplicate in Shopify. Click on βMore actionsβ β βDuplicateβ . π³ Step 2 ...
Create a manual cash on delivery order from Shopify
π¦ How to create a manual cash on delivery order from Shopify? Follow these steps to generate a manual order with cash on delivery from Shopify. π Step 1 Go to Orders and click on βCreate orderβ . π Step 2 Find the product you already have linked ...
Manage sample order for creative purposes
π¬ Sample request for creative projects If you need to generate images or videos of a product, you can request a sample order. π How to request a sample order? π³ Cash on delivery Generate a manual order in Dropea with cash on delivery for the total ...
Confirm and request order preparation from Shopify
π How to confirm and request order preparation from Shopify? You can manage order confirmation and preparation directly from Shopify if you have correctly configured the Dropea branch in your products. βοΈ Configure the Dropea branch on the product ...
Warranty form + instructions for filling it out correctly
π Dropea Guarantee Form Use this form to report issues such as defective or incorrect products, or incomplete orders. π Access the form here: https://zfrmz.eu/WfiqJXLiRXhMGWdER5Zs βοΈ How should you fill it out? π’ Step 1 Complete all fields with ...
Modify the details of an order pending confirmation
βοΈ How to modify the details of an order pending confirmation? You can edit order details directly from the Dropea platform, as long as the order has not yet been confirmed. β οΈ Important: If the order is already in Dropea, you must make the ...
Manage the return of an order
π Manage the return of an order There are different types of returns depending on the reason. Below, we explain how to handle them in each case. π¦ Return due to dissatisfaction When you make a sale through Dropea, it's a wholesale transaction. If ...
How to place a manual order?
1. Go to the Orders > All section 2. Click on the + icon, located in the upper right corner of the screen 3. Complete the order details Step 1: Fill in the shipping details and click "Save" Step 2: Complete the order details and click "Save" Step 3: ...