🔄 Manage the return of an order

There are different types of returns depending on the reason. Below, we explain how to handle them in each case.

📦 Return due to dissatisfaction

When you make a sale through Dropea, it's a wholesale transaction. If the product doesn't meet your customer's expectations, the responsibility for providing support falls on you.

⚠️ Dropea does not handle returns due to dissatisfaction.

If the return is accepted:

• You must provide the customer with an address for shipping the product.
• Manage the corresponding refund directly with the customer

🛠️ Returns for defective, incorrect, or incomplete products

If the customer reports that the product:

• It is defective
• That's incorrect.
• Or the order is incomplete

You must process the warranty through the ticket system so that the supplier area can review the case.

⏱️ Important deadline: If more than 7 calendar days have passed since receiving the order, the claim will not be processed and the resolution will be your responsibility.

📄 If this is your first time completing a warranty ticket:

• Complete all fields without omitting any information
• Provide all the requested information

💡 This will help avoid delays in resolving the case.