1. Verify identity

1. Verify identity

🔐 Identity verification

Before performing the verification, keep in mind that if you want to invoice as a company, the user you register must have a legal link with the company.

Follow these steps to complete identity verification correctly.

📱 Step 1

Scan the QR code with your mobile device.


🌐 Step 2

Open the suggested application in your mobile browser and complete the steps.


▶️ Step 3

Click on “Continue” .



🪪 Step 4

Select the document you will use to verify your identity and country of origin.
Then click on “Continue” .

💡 Make sure you have the document on hand before continuing.



📸 Step 5

Take a photograph of the front of the document and confirm the image.



📸 Step 6

Take a photograph of the back of the document to complete the verification.



Done! Verification complete.



🔄 Step 7

Return to the Dropea platform to continue the registration process.


✅ Expected result

Your identity will be successfully verified and you can proceed with the registration.

💡 Recommendations

  • Take the photos in a well-lit place.
  • Avoid reflections or shadows on the document
  • Make sure the images are clear and legible.

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