Notes within drop orders

Notes within drop orders

📝 Notes within Dropea orders

⚠️ Important:

The notes you add within Dropea orders are for internal use .

  • ❌ They are not visible to the transport company
  • ❌ They are not visible to the supplier

📢 Do you need to communicate something about an order?

If you need to inform the delivery company, you should contact Dropea's customer service team.

📩 You can do it through the usual support channels so they can handle it.


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