📦 Order has been in prepared status for several days
If an order remains in "Ready" status for several days, it is important to check when it was confirmed and what the supplier's cutoff time is.
⏰ When should it go into transit?
If you confirm the order before the supplier's cut-off time , it should be in transit the next business day .
⚠️ If the order is still ready:
If you confirmed it on time and in the correct manner, but the order does not go into transit, you should file a claim with the customer service team so they can review the case with the responsible department.
💡 Recommendation:
To avoid delays, do not confirm orders too close to the supplier's cut-off time, as this can also delay preparation.
You can view each provider's cut-off time within the product details, below the title. If this information is not displayed, please contact our customer service team by stating:
- Supplier ID
- Order ID