📦 Synchronization of tracking and order statuses

The information that the transport company updates in the tracking is not immediately synchronized with Dropea.

🔄 Dropea's servers perform regular updates, so there may be a delay between the tracking and the status shown on the platform.

⏳ If an order appears as delivered in the tracking but not in Dropea, you will have to wait for it to update automatically.

❓ What to do if the customer says they received the order?

If the customer indicates that they have received the order, but it is not shown as delivered in either the tracking or Dropea, follow these steps:

📸 Step 1

Request a picture of the package label (bag or box) from the customer.

🔍 Step 2

Check the label:

• Order ID
• Tracking number
• Shipping details

📌 Compare them with your Dropea order information.

📩 Step 3

If you confirm that this is your order:

• Share the image with the customer service team so they can handle the case with the transport company.

⚠️ Important considerations

• 📦 If the customer does not keep the packaging, the process may take longer, as it will have to be validated directly with the transport company.
• 💡 In cash on delivery (COD) orders, it is common for customers to place orders in several stores and only accept one of them.