Manage sample order for creative purposes

Manage sample order for creative purposes

🎬 Sample request for creative projects

If you need to generate images or videos of a product, you can request a sample order.


🚀 How to request a sample order?

💳 Cash on delivery

  1. Generate a manual order in Dropea with cash on delivery for the total cost of the order , which includes:
    • Product cost
    • Shipping (round trip)
    • Fulfillment (round trip)
    • Taxes (if applicable)

💡 Example:
Product: €6.50 + Shipping (one way): €3.50 + Shipping (return): €3.50 + Fulfillment (one way): €1 + Fulfillment (return): €1 = €15.50

⚠️ Important: If the total has decimals, round it up. Example: €23.50 → €24

  1. Before confirming the order, you must share the order ID for verification.

🚫 Do not confirm the order without prior validation.

  1. Make the payment directly to the delivery driver at the time of delivery.

💰 Prepayment

  1. Generate a manual order in Dropea and mark it as “paid” or “card payment” .
  2. Make sure you have enough available funds in your wallet to cover:
    • Product cost
    • Shipment
    • Fulfillment
    • Taxes (if applicable)
  3. If you don't have enough funds, you'll need to make a transfer to your wallet.
  4. Before confirming the order, please share the order ID for validation.

🚫 Do not confirm the order without prior validation.

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