🔍 Why can't I see my orders on Dropea?

If you are unable to view your orders in Dropea, please review the following possible causes and solutions.

🧹 Active filters

You may have filters applied in the orders section.

• ❌ Filters may hide recent orders
• 📅 By default, Dropea shows orders from the last 7 days

⚠️ If you modify the date filter or other filters and don't clear them, you may stop seeing new orders.

✅ Solution: Remove all applied filters to correctly view orders.

🔗 Incorrect product linking

If orders do not appear after linking a product, the linking process was probably not successful.

🛠️ How to fix it?

1️⃣ Step 1

Unlink the product from the "Stores" section in Dropea.

⚠️ Attention: If the product was linked (even incorrectly), it will appear in the list of synchronized products. You can search for it by ID or name.

❌ If it does not appear in the list, it means that the linking was never completed.

2️⃣ Step 2

Re-link the product correctly following the corresponding guide.

3️⃣ Step 3

Forward pending orders from Shopify using the "Send to Dropea" option.

💡 Important:

If you still cannot see your orders after following these steps, we recommend contacting our customer support team for assistance.