If you are unable to view your orders in Dropea, please review the following possible causes and solutions.
You may have filters applied in the orders section.
⚠️ If you modify the date filter or other filters and don't clear them, you may stop seeing new orders.
✅ Solution: Remove all applied filters to correctly view orders.
If orders do not appear after linking a product, the linking process was probably not successful.
Unlink the product from the "Stores" section in Dropea.
⚠️ Attention: If the product was linked (even incorrectly), it will appear in the list of synchronized products. You can search for it by ID or name.
❌ If it does not appear in the list, it means that the linking was never completed.
Re-link the product correctly following the corresponding guide.
Forward pending orders from Shopify using the "Send to Dropea" option.
💡 Important:
If you still cannot see your orders after following these steps, we recommend contacting our customer support team for assistance.