General
Delete account
🗑️ Delete account If you wish to delete your Dropea account, you must formally request it from the email address you used to register on the platform. 📧 What should you do? Send an email to support@dropea.com from your email address registered with ...
Account blocked
🔒 Account blocked If, when trying to perform any action, the system shows you a warning indicating that your account is blocked, it is important to first check if Dropea has already contacted you. 📩 Check your contact channels: Check your WhatsApp ...
Modify Shopify domain in Dropea
1. Go to the Stores section by clicking on the pencil icon to edit. 2. Change the Store Name and click "Accept" 3. Once the modification has been made, the drop system will update it within the next 48 hours.
Restart Chatby integration
If you need to restart the integration, you can do so manually by clicking the "Restart" button located in the Integrations section of the dropea dashboard. Important: Note that the reset button will only appear if you are already on step 3 or 4; ...
Chatby Activation Guide
Boost your sales, confirm orders, and resolve issues automatically with Chatby's AI. In the following guide we show you how to activate it ▶️ https://goo.su/nP0SY We also share a playlist with step-by-step video tutorials to get you started ▶️ Chatby ...
What is Dropea?
It is a platform that enables connection and communication between warehouses and dropshippers, facilitating transactions between suppliers with available inventory and dropshippers interested in selling those products without physically managing the ...
Dropshipper FAQ
💡 I want to be a dropshipper with my own stock, is that possible? Yes, of course. In that case, you'll need to register on Dropea as both a dropshipper and a supplier, and if you wish, you can privatize your stock so that only you have access to it. ...
How to configure the dropea_errores view in Shopify?
To quickly detect orders that haven't reached the Dropea platform due to an error, we recommend setting up this view in Shopify. This way, any erroneous orders can be resolved immediately, shipped on the same day, and avoid delays for your customers. ...
How do I set up my marketplace and shipping rates on Shopify to install the Dropea app?
AIM In this SOP, we explain how to add shipping from Spain to your store if you haven't configured it and it's causing problems installing the Dropea app. PROCESS 1. Go to Stores and click the "Connect" icon for the store that is listed as "Not ...
How to create a quantity offer in Release?
1. Go to the Release app on Shopify. Click "Sales Booster" and then "Quantity Offers." 2. Click the "Add Offer" button 3. Configure your offer: give it a name (this name will be visible only to you and will serve to identify it), enable it and select ...
Shipping coverage by country
Where can I send my orders? For Spain and Portugal (both countries managed from the website https://app.dropea.com/ ) and for Italy (managed from the website https://app.it.dropea.com/ ) the shipping restrictions are detailed below: Spain ?? We ...
Shipping services and how to modify them
At Dropea, you can choose the shipping service that best suits your business model. Each service has a different cost. Shipping rates can be viewed within the platform under My Account > My Rates. Tipsa service types Tipsa offers services 14, 19 and ...
Shipping rates and other fees
Shipping rates for Spain and Portugal are available for viewing in the My Account > My Rates section of the platform. The information is divided into blocks according to shipping rates by segments and services for mainland Spain and shipping rates by ...
Where can I see my dropshipper ID?
You can view your dropshipper ID in the dropea dashboard menu, in the lower left corner of the screen ? If you can't see it, check that Google Translate is in English and then refresh the page ? To view the Dropea platform correctly, make sure that ...
Customer service days and hours
Dropea's customer service days and hours are subject to the time changes that occur in Spain during the months of March and October of each year: Spring-summer opening hours: Monday to Friday from 11 a.m. to 9 p.m. and Saturdays from 2 p.m. to 6 p.m. ...
Official customer service channels
📞 Official customer service channels If you need to contact Dropea's customer support team, you can do so through the official channels available. ⚠️ Important: For better management of your inquiry, always use a single contact channel . It is not ...
QR code reading error with Google Authenticator
If the Google Authenticator doesn't allow you to scan the QR code in Dropea, go to the extension's preferences and click the "Sync watch with Google" option and try again.
Where can I find a guide to get started setting up my Dropea account?
Once you log in to your dropshipper account, you'll find a guide with the first steps in the Dashboard section of the panel, in the left-hand side menu (it's the first one that appears). Each step has its own instructions attached, and if you click ...
How to view and manage your linked stores?
Video tutorial: View and manage my linked stores <br>
How to register on Dropea?
Video tutorial: step-by-step registration process <br> Attention : Once the account is registered, it is NOT possible to modify the registration email.
Dropea warranty and claims policies
Warranty policies We offer our commitment and assistance in case of incorrect or defective purchases. To proceed, please contact us through our official customer service channels. Send us the necessary information to verify and confirm your case. ...