Dropea's warranty and claims policies

Dropea's warranty and claims policies

Warranty policies

We offer our commitment and assistance in the event of incorrect or defective purchases.

To proceed, please contact us through our official customer service channels. Send us the necessary information to verify and confirm your case. Once approved, we will begin the process.

If you are a dropshipper and the order contains a defective or incomplete product :
1. The supplier may:
  1. Send a new product free of charge if it is damaged.
  2. Send the missing part free of charge if the product is incomplete.
Warning
Important : The supplier will not cover shipping costs unless you wish to recover the damaged product. The dropshipper must pay the fulfillment cost.
If the order does not contain the correct quantity of units :
2. The supplier may:
  1. Send the missing unit free of charge, covering shipping and fulfillment.
  2. If you decide not to send the missing unit, a full refund will be issued.
Alert
These are the default policies unless otherwise stated in the product warranties.

Warranty policies for fragile products

To ensure efficient warranty management and minimize incidents during shipping, all fragile products (such as perfumes, creams, products in glass containers, or similar) must be shipped in a protective box, provided the supplier has the corresponding SKU, to ensure their physical integrity.
Warning
Important : If a fragile product is damaged and was not shipped in a box, the supplier may refuse to process the corresponding warranty, since the minimum packaging conditions required for this type of item have not been met.

Claims policy

Lost Package: Procedure and Solution for Dropshippers

If the product is imported and stored by us:
• We will manage a claim with the shipping company.
• We will reimburse you for the cost of the product under the free LOTT insurance (€6.67/kg).

If the product is from a supplier:
• Shipping costs will not be refunded, as free LOTT insurance covers the shipping or cost of the product.
• We will pay you the cost of the product up to a maximum of €6.67/kg

Example:
▪ If the product cost is €3.45, we will add €3.45 to your wallet.
▪ If the product costs €12.20 and weighs 1kg, we will add €6.67 to your wallet.

Dropea will handle all claims management and will notify you once the claim has been resolved and credited to the corresponding wallets.

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