💡 I want to be a dropshipper with my own stock, is that possible?
Yes, of course. In that case, you'll need to register on Dropea as both a dropshipper and a supplier, and if you wish, you can privatize your stock so that only you have access to it.
💡 Can I send you my stock?
Yes, of course, you can send your stock to our fulfillment warehouses.
💡 I want to place quick orders with cash on delivery, can you give me more information about your COD service such as: rates, shipping times?
Register as a dropshipper and find out about all the fees: Registration
Delivery time: 24 hours.
💡 Are the prices inclusive of VAT?
Prices are exclusive of VAT, but final prices depend on the tax regulations applicable in the supplier's and the buyer's locations. More information here.
💡 Do you only work with COD in Spain?
No, we currently work with COD in Spain, Portugal, and Italy. We will soon be doing so in several more countries.
💡 Does Dropa have a subscription cost? Do you have to pay a monthly fee?
No, none of that. Dropea is free; you only pay us for each order processed.
💡 Are there any conditions for trading with you, such as a minimum order quantity?
No, none of that, you can sell 1 or 1000, whatever you want!
💡 Do you also handle the calls to confirm orders?
No, both the calls to confirm orders and the resolution of incidents must be managed by you from the dropea panel.
💡 Can I confirm orders in bulk within the platform?
You can confirm orders in bulk from the DROPEA platform, or if you prefer, you can call customers before confirming them.
You decide the best option for managing your orders!
💡 Does the customer have the option to choose the delivery time?
- No, the customer does not have the option to choose the delivery time.
- For Tipsa's 24-hour service, the delivery hours are from 10 a.m. to 2 p.m. and from 4 p.m. to 7 p.m.
- For GLS' 24H delivery service, the delivery hours are from 9 to 19.
- If the customer is not present at the time of delivery, you, through incident management, coordinate a new visit.
- For orders sent with Tipsa that subsequently show an issue: if the distance indicated is less than 15km, it's possible to suggest a delivery time slot, subject to the delivery company's zone organization. This also applies to GLS. These time slots are merely suggestions. In reality, each delivery company has its own zone organization and may not always be able to accommodate your request.
💡 Does the delivery driver make another delivery attempt if they can't find the customer?
Yes, of course. In the case of Tipsa, the delivery driver makes two delivery attempts, unless the customer refuses the first attempt. If it's refused, you can manage the issue through Dropea.
In the case of GLS, two delivery attempts are made, regardless of the reason for the incident.
💡 Will I receive incident notifications so I can manage them?
- Yes, you will be able to view and resolve them from the incidents area of your panel.
- You can request that they redeliver on X day at X time, or indicate a change in the delivery address, etc.
- The ideal approach to managing incidents is to increase the number of deliveries; it works very well.
💡 I understand you have an app to connect your system to Shopify?
Of course, you have to install it within Shopify. Everything is explained in the onboarding.
💡 What delivery rate are you experiencing in Spain?
It always depends on the client and product, but generally around 80%. The remaining 20% depends on whether or not they handle incidents, and on the product itself.
💡 Do you have the capacity for 500 orders per day?
Yes, of course! And many more.