💡I want to be a dropshipper with my own stock, can I?
Yes, of course. In that case, you'll need to register with Dropea as both a dropshipper and a supplier. If you'd like, you can privatize your inventory so only you can access it.
💡Can I send you my stock?
Yes, of course, you can send your stock to our fulfillment warehouses.
💡I want to place quick orders with cash on delivery. Can you give me more information about your COD service, such as rates and shipping times?
Register as a dropshipper and find out all the rates: Registration Delivery time: 24 hours.
💡Are the prices inclusive of VAT?
Prices exclude VAT, but everything depends on the tax rules applicable to the supplier and final buyer. More information here.
💡Do you only work with COD in Spain?
No, we currently work with COD in Spain and Portugal. We'll be expanding to several more countries soon.
💡Are there any conditions for trading with you, such as a minimum order size?
No, none of that, you can sell 1 or 1000, whatever you want!
💡Do you also manage calls to confirm orders?
No, both calls to confirm orders and troubleshooting issues must be managed by you from the Dropea dashboard.
💡Can I confirm orders in bulk within the platform?
You can confirm orders in bulk from the DROPEA platform, or if you prefer, you can call customers before confirming them. You decide the best option to manage your orders!
💡Can the customer choose the delivery time?
No, for Tipsa's 24-hour service, delivery hours are from 10 a.m. to 2 p.m. and from 4 p.m. to 7 p.m.
For GLS 24H delivery service, the delivery time is from 9 a.m. to 7 p.m.
If the customer is not present at the time of delivery, the shipping company, or you through incident management, coordinate a new visit.
For orders sent with Tipsa that later report an incident: If the order's distance is less than 15 km, a delivery time slot may be suggested, which will be subject to the delivery company's zoning arrangements.
💡Does the delivery person make another delivery attempt if they can't reach the customer?
Yes, of course. In Tipsa's case, the delivery person makes two delivery attempts, unless the customer rejects the first attempt. If the delivery is rejected, you can manage the incident through Dropea.
In the case of GLS, two delivery attempts are made, regardless of the reason for the incident.
💡Will I receive notifications of incidents so I can manage them?
Yes, you can view and resolve them from the incidents area of your dashboard. You can request a redelivery on X day at X time, or indicate a change in the delivery address, etc. The ideal way to handle incidents is to ensure that there are a greater number of deliveries. This works very well.
💡I understand you have an app to connect your system to Shopify?
Of course, you have to install it within Shopify. Everything is explained in the onboarding section.
💡What delivery rate are you experiencing in Spain?
It always depends on each client and product, but generally around 80%. The remaining 20% depends on whether or not they manage incidents and the product itself.
You can view your dropshipper ID in the dropea dashboard menu, in the lower left corner of the screen ? If you can't see it, check that Google Translate is in English and then refresh the page ? To view the Dropea platform correctly, make sure that ...
To add funds to your wallet, you'll need to use the "Add Funds" button in the wallet. You'll be given the details to make a transfer to us. Once you complete it, you must share the receipt with us at soporte@dropea.com Please include your dropshipper ...
Inquiry form It is not possible to contact a supplier directly. If you need to inquire about a product, whether it's stock, features and/or specifications, content, variants, etc., or request a privatization, you can submit your inquiry using the ...
What are funds? Funds are the sum of refunds for fulfilled orders, less the costs of fulfilled and returned orders (shipping, returns, COD fees, and fulfillment) and any withdrawals you've made. Loans granted are also included, so the "funds" balance ...
Dropea Guarantee Form Access the form by clicking on the following link: https://zfrmz.eu/WfiqJXLiRXhMGWdER5Zs How should you fill it out? 1. Fill in each field with all the required information: order id in dropea, your dropshipper id , the delivery ...