💡I want to be a dropshipper with my own stock, can I?

Yes, of course. In that case, you'll need to register with Dropea as both a dropshipper and a supplier. If you'd like, you can privatize your inventory so only you can access it.

💡Can I send you my stock?

Yes, of course, you can send your stock to our fulfillment warehouses.

💡I want to place quick orders with cash on delivery. Can you give me more information about your COD service, such as rates and shipping times?

Register as a dropshipper and find out all the rates: Registration
Delivery time: 24 hours.

💡Are the prices inclusive of VAT?

Prices are exclusive of VAT, but everything depends on the tax rules applicable to the supplier and final buyer. More information here.

💡Do you only work with COD in Spain?

No, we currently work with COD in Spain and Portugal. We'll be expanding to several more countries soon.

💡Are there any conditions for trading with you, such as a minimum order size?

No, none of that, you can sell 1 or 1000, whatever you want!

💡Do you also manage calls to confirm orders?

No, both calls to confirm orders and troubleshooting issues must be managed by you from the Dropea dashboard.

💡Can I confirm orders in bulk within the platform?

You can confirm orders in bulk from the DROPEA platform, or if you prefer, you can call customers before confirming them.
You decide the best option to manage your orders!

💡Can the customer choose the delivery time?

No, for Tipsa's 24-hour service, the delivery hours are from 10 a.m. to 2 p.m. and from 4 p.m. to 7 p.m., and for GLS's 19-hour service, the delivery hours are from 9 a.m. to 7 p.m. If the customer is not present at the time of delivery, the transport company, or you through the incident management, will coordinate a new visit.

💡Does the delivery person make another delivery attempt if they can't reach the customer?

Yes, of course. In Tipsa's case, the delivery person makes two delivery attempts, unless the customer rejects the first attempt. If the delivery is rejected, you can manage the incident through Dropea.

💡Will I receive incident notifications so I can manage them?

Yes, you can view and resolve them from the incidents section of your dashboard.
You can request a redelivery on X day at X time, or indicate a change in the delivery address, etc.
The ideal way to handle incidents is to ensure that there are a greater number of deliveries; this works very well.

💡I understand you have an app to connect your system to Shopify?

Of course, you have to install it within Shopify. Everything is explained in the onboarding section.

💡What is your delivery rate in Spain?

It always depends on each client and product, but generally around 80%. The remaining 20% depends on whether or not they manage incidents and the product itself.

💡Do you have capacity for 500 orders per day?

Yes, of course! and many more.