Official customer service channels
📞 Official customer service channels
If you need to contact Dropea's customer support team, you can do so through the official channels available.
⚠️ Important:
For better management of your inquiry, always use a single contact channel .
It is not permitted to contact someone through more than one means at the same time.
For better management of your inquiry, always use a single contact channel .
It is not permitted to contact someone through more than one means at the same time.
💬 Platform chat
You can find the chat in the bottom left corner of the screen.
When you start the conversation, you will be assisted by drobot , who will try to help you with your query.
🤖 What if drobot doesn't answer my question?
If drobot is unable to help you, you can request to speak with a human agent during business hours.
If drobot is unable to help you, you can request to speak with a human agent during business hours.
You can also contact customer support via WhatsApp:
📲 WhatsApp support:
+1 606 653 0924
Only written messages are accepted. Calls and audio messages are not answered.
+1 606 653 0924
Only written messages are accepted. Calls and audio messages are not answered.
You can send your inquiry by email to:
📩 Support email:
support@dropea.com
support@dropea.com
🗓️⏰ Days and hours of operation
Customer service days and hours are subject to the time changes that take place in Spain during the months of March and October of each year.
🌺☀️ Spring-Summer Schedule:
Monday to Friday from 11:00 to 21:00 and Saturdays from 14:00 to 18:00 — Spain time.
Monday to Friday from 11:00 to 21:00 and Saturdays from 14:00 to 18:00 — Spain time.
🍂❄️ Autumn-Winter Schedule:
Monday to Friday from 10:00 to 20:00 and Saturdays from 13:00 to 17:00 — Spain time.
Monday to Friday from 10:00 to 20:00 and Saturdays from 13:00 to 17:00 — Spain time.
🕐 What happens if I write outside of business hours?
💬 Platform chat:
If you contact us outside of business hours, drobot will try to help you resolve your query, but you won't be able to speak to a human agent until the team is back online.
In these cases, we recommend sending your query to support@dropea.com or contacting us again during business hours.
If you contact us outside of business hours, drobot will try to help you resolve your query, but you won't be able to speak to a human agent until the team is back online.
In these cases, we recommend sending your query to support@dropea.com or contacting us again during business hours.
📱📧 WhatsApp and email:
If you write outside of business hours, your query will be reviewed and answered when the team is available again 🤗.
If you write outside of business hours, your query will be reviewed and answered when the team is available again 🤗.
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