Official customer service channels
Whichever means you choose to communicate with us and channel your inquiries, you must always use the same one, as using more than one is not permitted .
You can find it in the bottom right corner of the screen 🔽
At the beginning, you will be asked to enter your email address . The drobot will assist you and try to help you with your query. However, if it cannot resolve it, you can request to speak to a human agent.
Whatsapp 📱
+1 (606) 653-0924 (text messages only, no calls or audio)
Email 📧
support@dropea.com
Important : Check customer service days and hours here .
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How can I have all orders shipped with a box?
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