Customer service days and hours
Dropea's customer service days and hours are subject to the time changes that occur in Spain during the months of March and October of each year:
Spring-summer hours : Monday to Friday from 11 a.m. to 9 p.m. and Saturdays from 2 p.m. to 6 p.m. (Spanish time)
Fall-winter hours πβοΈ: Monday to Friday from 10 a.m. to 8 p.m. and Saturdays from 1 p.m. to 5 p.m. (Spanish time)
Platform chat : If you call outside of business hours, the drobot will try to help you resolve your query, but you won't be able to speak to a human agent until we're back online βΊοΈ. In these cases, we recommend sending your query to soporte@dropea.com or contacting us during the days and times available for support through this channel π€.
Whatsapp and email : If you contact us outside of business hours, your inquiry will be answered as soon as we are available again π€.
Related Articles
Official customer service channels
Whichever means you choose to communicate with us and channel your inquiries, you must always use the same one, as using more than one is not permitted . Platform chat ? You can find it in the bottom right corner of the screen ? At the beginning, ...What days are orders delivered?
Order deliveries are made Monday through Friday. Deliveries are not made on weekends or holidays.Is it possible for a customer to pay for a cash-on-delivery order with a payment method other than cash?
Sometimes Tipsa offers the option to pay by card or Bizum, but not all agencies and delivery drivers can do so. Therefore, it's best for customers to always have enough cash to receive their order and, in any case, they can check at the time of ...Tips for managing and resolving TIPSA incidents
Tips for managing incidents ? If you're a dropshipper and want to manage your issues effectively, at Dropea we'll give you some recommendations that have worked for us so you can manage them. ? The first recommendation we can offer is to verify the ...Tips for managing and resolving GLS incidents
Tips for managing incidents ? If you're a dropshipper and want to manage your issues effectively, at Dropea we'll give you some recommendations that have worked for us so you can manage them. ? The first recommendation we can offer is to verify the ...