General
Configure marketplace to be able to install the Dropea app on Shopify
How to create a marketplace in Shopify before installing the Dropea app in your store To properly install and connect the Dropea app, you must first have created the marketplace in which you will operate in Shopify. ⚠️ Important If the marketplace is ...
The Dropea app isn't working.
⚠️ The Dropea app is not working If the Dropea app stops working or doesn't load correctly, it may be due to a temporary IP address block by Cloudflare related to Spanish league matches. ⚠️ Why does this happen? On days when Spanish league matches ...
Deactivate or delete account
🔴 Deactivate account If you wish to temporarily deactivate your account, go to My Account > Account Security and click YES and then Confirm. ⚠️ Important: Your account will be deactivated and you will not be able to log in again. If you wish to ...
Account blocked
🔒 Account blocked If, when trying to perform any action, the system shows you a warning indicating that your account is blocked, it is important to first check if Dropea has already contacted you. 📩 Check your contact channels: Check your WhatsApp ...
Modify Shopify domain in Dropea
✏️ Modify Shopify domain in Dropea If you need to change the domain or name of your Shopify store within Dropea, you can do so from the Stores section of the dashboard. 🛠️ Step by step Go to the Stores section and click on the pencil icon to edit ...
Restart Chatby integration
🔄 Restart Chatby integration If you need to restart the Chatby integration, you can do so manually from the dropea panel. 📍 Where to do it? Go to the Integrations section of the dropea dashboard and click the “Reset” button. ⚠️ Important: The ...
Chatby Activation Guide
🤖 Chatby Activation Guide Chatby allows you to boost your sales, confirm orders, and automatically resolve issues thanks to artificial intelligence. ▶️ Activation Guide: The following guide shows you how to activate Chatby step by step: View Chatby ...
Connect store
🔗 Connect store To start syncing products and orders with Dropea, you must first connect your store to the platform. 📍 Where to connect a store? From the left side menu of your panel, access the Stores section. 🛒 Step 1: Add a new store Within the ...
Warranty and claims policies
🛡️ Dropea's warranty and claims policies At Dropea we offer assistance in case of incorrect purchases, defective or incomplete products, or issues related to transportation. 📩 How to start a request? Contact the customer support team through ...
Guide to setting up my Dropea account
🚀 Where can I find a guide to start setting up my Dropea account? Once you log into your dropshipper account, you will find a guide with the first steps to set up your dropshipping account. 📍 Where to find it? The guide can be found in the My ...
QR code reading error with Google authenticator
🔐 QR code reading error with Google Authenticator If, when trying to scan the QR code in Dropea, the Google Authenticator does not allow you to complete the setup, the problem is usually related to the time synchronization of the device or the ...
Official customer service channels
📞 Official customer service channels If you need to contact Dropea's customer support team, you can do so through the official channels available. ⚠️ Important: For better management of your inquiry, always use a single contact channel . It is not ...
Create a quantity offer in Releasit
🎁 How to create a quantity offer in Releasit? Quantity offers allow you to incentivize multiple purchases by offering discounts or promotions when the customer buys more than one unit of the product. You can easily set them up from the Release app ...
Configure the drop_error view in Shopify
⚙️ How to configure the drop_error view in Shopify? Setting up the dropea_error view in Shopify will allow you to quickly identify orders that have not reached the Dropea platform correctly due to a synchronization error. ⚠️ Important recommendation: ...
Dropshipper FAQ
❓ Frequently asked questions about Dropea Here you'll find quick answers to the most common questions about how to operate with Dropea, the COD service, own stock, shipping, issues, and connecting with Shopify. 💡 I want to be a dropshipper with my ...
What is dropea?
🚀 What is Dropea? Dropea is a platform that connects suppliers with available inventory and dropshippers who want to market products without having to buy stock or manage logistics. Our goal is to facilitate communication, logistical coordination, ...
Days and hours of operation
🕒 Customer service days and hours Dropea's opening hours are subject to the time changes that take place in Spain during the months of March and October of each year. 🌺☀️ Spring - Summer Schedule 📅 Monday to Friday: 11:00 to 21:00 (Spanish time) ...
What is my dropshipper ID?
🆔 Where can I see my dropshipper ID? You can check your dropshipper ID directly from the Dropea panel. 📍 Location Go to the platform's main menu and locate the bottom left corner of the screen. There you will find your dropshipper identifier ...
Shipping fees, fulfillment, COD commission, and returns
💰 Shipping rates All available rates for Spain and Portugal can be viewed directly from the platform. 📍 Access route: My account → My rates 📦 What information will you find in this section? The rates are organized into different blocks to make ...
Shipping services and how to modify them
🚚 Shipping services and how to modify them At Dropea you can choose the shipping service that best suits your business model. 💰 Each service has a different cost. You can check the available rates from: My account → My rates 📦 TIPSA Shipping ...
Shipping coverage by country
🌍 Shipping coverage by country Below, you can see the countries and areas where it is currently possible to send packages through Dropea. 📦 Where can I send my orders? For Spain and Portugal (managed from app.dropea.com ) and for Italy (managed ...
How do I connect my store?
🛍️ How to connect your store? Follow these steps to link your store to the platform. ⚙️ Initial steps Go to the “Shops” section Click on the ➕ icon (located in the upper right corner) Select the type of store you want to connect ( Shopify or other ) ...