QR code reading error with Google authenticator
🔐 QR code reading error with Google Authenticator
If, when trying to scan the QR code in Dropea, the Google Authenticator does not allow you to complete the setup, the problem is usually related to the time synchronization of the device or the extension used.
⚠️ Problem detected:
Google Authenticator cannot correctly read or validate the QR code when trying to activate two-step authentication.
Google Authenticator cannot correctly read or validate the QR code when trying to activate two-step authentication.
🛠️ How to fix it?
- Open the preferences or settings of your Google Authenticator app/extension.
- Look for the option "Sync your watch with Google" .
- Run the synchronization.
- Scan the QR code again from dropea.
✅ Usual solution:
In most cases, syncing the watch with Google fixes the problem and allows you to complete the authenticator setup correctly.
In most cases, syncing the watch with Google fixes the problem and allows you to complete the authenticator setup correctly.
💡 Tip:
Also make sure that your device's date and time are set to automatic, as a time difference can cause authentication errors.
Also make sure that your device's date and time are set to automatic, as a time difference can cause authentication errors.
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