Days and hours of operation

Days and hours of operation

๐Ÿ•’ Customer service days and hours

Dropea's opening hours are subject to the time changes that take place in Spain during the months of March and October of each year.


๐ŸŒบโ˜€๏ธ Spring - Summer Schedule

  • ๐Ÿ“… Monday to Friday: 11:00 to 21:00 (Spanish time)
  • ๐Ÿ“… Saturdays: from 2:00 PM to 6:00 PM (Spanish time)

๐Ÿ‚โ„๏ธ Autumn - Winter Schedule

  • ๐Ÿ“… Monday to Friday: 10:00 to 20:00 (Spanish time)
  • ๐Ÿ“… Saturdays: from 13:00 to 17:00 (Spanish time)

๐Ÿ’ฌ Platform chat

If you contact us outside of business hours, Drobot will try to help you resolve your query.

๐Ÿค– However, it will not be possible to speak to a human agent until the team is available again.

๐Ÿ“ง In these cases, we recommend sending your inquiry to:

support@dropea.com

or contact us again during the indicated business hours.


๐Ÿ“ฑ WhatsApp and email

If you contact us via WhatsApp or email outside of business hours, your inquiry will be recorded and addressed as soon as the team is available again.

๐Ÿค— Thank you for your understanding.


โ„น๏ธ All times shown are in official Spanish time .


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