❓ Frequently asked questions about Dropea

Here you'll find quick answers to the most common questions about how to operate with Dropea, the COD service, own stock, shipping, issues, and connecting with Shopify.

💡 I want to be a dropshipper with my own stock, can I?

Yes, of course. You can have a dual role (dropshipper and supplier) and manage everything from the same account.

💡 Can I send you my stock?

Yes, you can send your stock to our fulfillment warehouses.

💡 I want to place quick orders with cash on delivery, can you give me more information about your COD service?

To see all the rates, you will need to register as a dropshipper.

👉 Register

💡 Are the prices inclusive of VAT?

Prices are shown excluding VAT . VAT will then be applied according to the tax regulations of the supplier's and the final buyer's location.

👉 More information here

💡 Do you only work with COD in Spain?

No. We currently work with COD in Spain, Portugal, and Italy .

💡 Does Dropa have a subscription or monthly fee?

No. Dropea is free and has no monthly subscription cost.

💡 Are there any conditions for trading, such as a minimum number of orders?

No. You can sell 1 order or 1000 orders . There is no minimum order requirement.

💡 Do you also handle the calls to confirm orders?

No. Calls to confirm orders and incident management must be made by you from the Dropea panel.

💡 Can I confirm orders in bulk within the platform?

Yes. You can confirm orders in bulk from the Dropea platform.

💡 Does the customer have the option to choose the delivery time?

No. The customer cannot choose an exact delivery time.

• 🚚 TIPSA 24-hour service: regular delivery hours from 10:00 to 14:00 and from 16:00 to 19:00 .
• 🚛 GLS 24H delivery: regular delivery hours from 09:00 to 19:00 .
  
• 🚚CTT 24 hours: regular delivery hours from 09:00 to 19:00 .

If the customer is not present at the time of delivery, you can manage the incident from the Dropea panel to coordinate a new visit.

💡 Does the delivery driver make another delivery attempt if they can't find the customer?

Yes. In general, delivery companies make more than one delivery attempt.

• 🚚 TIPSA: makes 2 delivery attempts , unless the customer rejects the order on the first attempt.
• 🚛 GLS: makes 2 delivery attempts unless the customer rejects the order on the first attempt.
  
• 🚚CTT: makes 2 delivery attempts unless the customer rejects the order on the first attempt.

If the order encounters an issue, you can manage it from Dropea.

💡 Will I receive incident notifications so I can manage them?

Yes. You will be able to view and manage incidents from the incidents area of your dashboard.

Properly managing incidents helps improve the delivery rate.

💡 Do you have an app to connect your system to Shopify?

Yes. To connect Dropea with Shopify, you'll need to install the corresponding app within Shopify.

The entire process is explained during onboarding.

💡 What delivery rate are you experiencing?

Delivery rates may vary depending on the product, the customer, and incident management.

The remaining percentage will depend, among other factors, on whether incidents are handled correctly and the type of product sold.

💡 Do you have the capacity for 500 orders per day?

Yes, of course. Dropea has the capacity to handle 500 orders per day and many more.