Official customer service channels
๐ Official customer service channels
If you need to contact Dropea's customer support team, you can do so through the official channels available.
โ ๏ธ Important:
For better management of your inquiry, always use a single contact channel .
It is not permitted to contact someone through more than one means at the same time.
For better management of your inquiry, always use a single contact channel .
It is not permitted to contact someone through more than one means at the same time.
๐ฌ Platform chat
You can find the chat in the bottom left corner of the screen.
๐ฑ WhatsApp
You can also contact customer support via WhatsApp:
๐ฒ WhatsApp support: temporarily out of service.
๐ง Email
You can send your inquiry by email to:
๐ฉ Support email:
support@dropea.com
support@dropea.com
๐๏ธโฐ Days and hours of operation
Customer service days and hours are subject to the time changes that take place in Spain during the months of March and October of each year.
๐บโ๏ธ Spring-Summer Schedule:
Monday to Friday from 11:00 to 21:00 and Saturdays from 14:00 to 18:00 โ Spain time.
Monday to Friday from 11:00 to 21:00 and Saturdays from 14:00 to 18:00 โ Spain time.
๐โ๏ธ Autumn-Winter Schedule:
Monday to Friday from 10:00 to 20:00 and Saturdays from 13:00 to 17:00 โ Spain time.
Monday to Friday from 10:00 to 20:00 and Saturdays from 13:00 to 17:00 โ Spain time.
๐ What happens if I write outside of business hours?
๐ฌ Platform chat:
If you contact us outside of business hours, you will not be able to speak to a human agent until the team is back online.
In these cases, we recommend sending your query to support@dropea.com or contacting us again during business hours.
If you contact us outside of business hours, you will not be able to speak to a human agent until the team is back online.
In these cases, we recommend sending your query to support@dropea.com or contacting us again during business hours.
๐ฑ๐ง WhatsApp and email:
If you write outside of business hours, your query will be reviewed and answered when the team is available again ๐ค.
If you write outside of business hours, your query will be reviewed and answered when the team is available again ๐ค.
Related Articles
Drop error tag in Shopify
โ ๏ธ Tag drop_error in Shopify The label dropea_error indicates that an order could not be migrated to the Dropea platform. โ ๏ธ Important: This label only appears when the product is correctly linked to Dropea. โ If you don't see the order in Dropea and ...Verify customer reliability
โ Verify customer reliability This feature allows you to review a customer's delivery rate before confirming an order, to decide whether or not to ship it. The system uses the customer's phone number as a reference and displays the information in the ...Send a rejected order to another customer
๐ซ Order reshipment At Dropea, reshipping orders is not allowed . This is because it can create various operational and legal problems with transport companies. โ ๏ธ Main reasons ๐ง Operational problems The modification of the order (such as changing ...Notes within drop orders
๐ Notes within Dropea orders โ ๏ธ Important: The notes you add within Dropea orders are for internal use . โ They are not visible to the transport company โ They are not visible to the supplier ๐ข Do you need to communicate something about an order? ...Account blocked
๐ Account blocked If, when trying to perform any action, the system shows you a warning indicating that your account is blocked, it is important to first check if Dropea has already contacted you. ๐ฉ Check your contact channels: Check your WhatsApp ...