Incidences
Modify the destination agency of an order with an issue
🏢 Modify the destination agency of an order in an incident If the customer wishes to collect the order at another agency, it is possible to request a rerouting to a new agency. 📌 Necessary condition: The new agency must belong to the same transport ...
Modify or cancel an order refund
🔄 Modify or cancel an order refund If you need to modify or cancel a refund for an order, the process will depend on the order's status. ⚠️ Important: If the order is experiencing an issue, you must request a change to the amount from the Dropea ...
There was an issue with my order, how can I request a new delivery attempt?
🚚 There was an issue with my order, how can I request a new delivery attempt? If an order has encountered an issue and you wish to request a new delivery attempt, you must first contact the customer and confirm that they will be available to receive ...
Status of a shipment in incident
? ABSENT The customer was not at home at the time of delivery or the delivery address belongs to a commercial establishment that was closed at the time of delivery. ? RETURN TO ORIGIN The customer does not accept/rejects the merchandise. This is ...
Tips for managing and resolving TIPSA incidents
Tips for managing incidents 📢 If you are a dropshipper and want to manage your issues effectively, we at Dropea are going to give you some recommendations that have worked for us so you can manage them. 👌 Our first recommendation is to check the ...
Tips for managing and resolving GLS issues
Tips for managing incidents 📢 If you are a dropshipper and want to manage your issues effectively, we at Dropea are going to give you some recommendations that have worked for us so you can manage them. 👌 Our first recommendation is to check the ...