Status of a shipment in incident

Status of a shipment in incident

🏠 ABSENT
The customer was not at home at the time of delivery or the delivery address belongs to a commercial establishment that was closed at the time of delivery.

🤚 RETURN TO ORIGIN
The customer does not accept/rejects the merchandise. This is similar to a "Does not accept merchandise" and is handled in the same way.

🏡 INCORRECT ADDRESS OR MISSING DATA
The customer entered their address incorrectly or forgot to include some information in it.

🚫 DOES NOT ACCEPT MERCHANDISE
The customer does not accept/reject the merchandise, either because of its price, because it is not what they expected, or for other reasons.

❌ OTHER
There may be several reasons, but the most common are:
  1. Incorrect routing: The postal code of the address provided by the customer is incorrect, and therefore the shipment reaches the wrong destination agency.
  2. Local holiday: It is a holiday in the delivery area and the order cannot be delivered on the requested date.
🚧 LOST GOODS
The order has been lost.

☑️ SOLUTION MADE EASY
The end customer has resolved the issue from the delivery company's website or app.
  1. Delivery deferred by the recipient
  2. Delivery arranged at another address
  3. Pick up at the branch
⏰ WAITING FOR MERCHANDISE
It's an administrative form used by the shipping company when an order hasn't been delivered within the first 24 hours. They use it to indicate that the order hasn't yet arrived at the destination agency.




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