Status of a shipment in incident

Status of a shipment in incident

TIPSA

🚫 NAM (does not accept merchandise)
This incident occurs when the customer does not accept the merchandise, either because of its price, because it is not what they expected, or for other reasons.

🤚 DO (return to origin)
This incident occurs when the delivery person says the customer rejects it. It's like a NAM and is handled the same way.

🙅‍♂️ FE (failure to issue) or EXM (lost merchandise)
1. This may be due to an administrative issue with Tipsa (and this is the most common reason for this) for orders that have been out for 24 hours and have not been delivered. In this case, you don't need to take any action, as it usually resolves itself.
2. Or it could be because the order is actually missing, meaning that for some reason it is not being delivered on time (due to problems along the way or because it is lost, etc.), there are several reasons why it could be missing.

⏲️ AS (absent)
This means that the customer was not at home at the time of delivery.

🚗 RD (pick up at branch)
This means that the customer picks up their order at the nearest branch according to their postal code.

🏡 DI (wrong direction)
This means that the customer has entered their address incorrectly.

🗓️ EAD (deferred delivery by recipient)
This means that the recipient has postponed delivery to another day.

📋 FD (missing data)
This is like the wrong address one, same procedure.

🔒 Closed
This is like the absent one, only it may be a public place.

🏠 MC (Mischanneled)
This means that the postal code of the address provided by the customer is incorrect, and therefore the shipment is sent to the wrong agency.

❎ MCC (Misclassified)
Tipsa is simply reporting that the reason for the incident was incorrectly marked; you don't need to take any action. They usually place this after another incident to indicate that they misclassified the reason. It acts as a correction.

GLS

Code 2
⛈️ Weather : the shipment could not be delivered due to bad weather

Code 8
Platform sorting (poorly channeled) :

Code 9
⏰ Absent : recipient is not at home at the time of delivery

Code 10
🚫 Does not accept shipment : order rejected by recipient

Code 11
❌ Does not accept due and/or refund : order rejected by recipient

Code 12
🏠 Missing data : The order address is incomplete.

Code 13
🏘️ Incorrect Address : The order address is incorrect.

Code 15
⏰ Second Absent : Recipient is not at home at the time of a second delivery attempt.

Code 18
🚧🚚 Delay on national route : order delivery is delayed due to traffic

Code 21
📦 Damaged : damaged shipment

Code 29
🏠❌ Poorly documented : incorrect population or postal code

Code 45
💶 No money : recipient does not have money to pay for the order

Code 48
🚧🚚 No link : traffic delay

Code 81
🔂 Solution provided by the customer : the customer has agreed on a new delivery with the delivery person

Code 93
⚠️ Force majeure : the order could not be delivered due to restrictions in the area

Code 96
🗓️ Facilitated recipient solution : recipient agreed to delivery for another day



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