Incidents
Incident Management
📦 Manage your incidents Managing incidents correctly is key to increasing your delivery rate and ensuring that as many orders as possible reach your customers. Go to the Orders > Incidents section (if you work with several countries, don't forget to ...
Modify/Cancel an Order Refund
🔄 Modify or cancel an order refund If you need to modify or cancel a refund for an order, the process will depend on the order's status. ⚠️ Important: If the order is experiencing an issue, you must request a change to the amount from the Dropea ...
CTT: Incident Resolution Manual
Tips for managing incidents 📢 If you are a dropshipper and want to manage your issues effectively, we at Dropea are going to give you some recommendations that have worked for us so you can manage them. 👌 Our first recommendation is to check the ...
GLS: Incident Resolution Manual
Tips for managing incidents 📢 If you are a dropshipper and want to manage your issues effectively, we at Dropea are going to give you some recommendations that have worked for us so you can manage them. 👌 Our first recommendation is to check the ...
TIPSA: Incident Resolution Manual
Tips for managing incidents 📢 If you are a dropshipper and want to manage your issues effectively, we at Dropea are going to give you some recommendations that have worked for us so you can manage them. 👌 Our first recommendation is to check the ...
Order statuses in incident
⚠️ Order statuses in case of incident The following details the most common issues with shipments and their meaning: 🏠 ABSENT The customer was not at home at the time of delivery or the premises were closed. 🤚 RETURN TO ORIGIN The customer rejects ...