Order statuses in incident

Order statuses in incident

⚠️ Order statuses in case of incident

The following details the most common issues with shipments and their meaning:

🏠 ABSENT

The customer was not at home at the time of delivery or the premises were closed.

🤚 RETURN TO ORIGIN

The customer rejects or does not accept the merchandise. It is handled in the same way as a rejection.

🏡 INCORRECT ADDRESS OR MISSING DATA

The address provided by the customer is incorrect or incomplete.

🚫 DOES NOT ACCEPT MERCHANDISE

The customer rejects the order, either because of the price, unmet expectations, or other reasons.

❌ OTHER

This state can include different situations. The most common are:

  • Incorrect routing: incorrect postal code, order arrives at the wrong agency
  • Local holiday: there are no deliveries in the area on that date
  • Misclassified: a logistical error that can cause delays

🚧 LOST GOODS

The order was lost during the shipping process.

☑️ SOLUTION PROVIDED

The customer has managed the incident on their own through the transport company's website or app.

  • Delivery delayed by the recipient
  • Arranged delivery to another address

⏰ WAITING FOR MERCHANDISE

Administrative status indicating that the order has not yet arrived at the destination agency or has not been dispatched within the first 24 hours.

🏣 THEY WILL PICK UP AT THE OFFICE

The customer will collect the order directly from the transport agency, either by prior arrangement or by their own decision.


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