🔄 Modify or cancel an order refund
If you need to modify or cancel a refund for an order, the process will depend on the order's status.
⚠️ Important:
If the order is experiencing an issue, you must request a change to the amount from the Dropea customer service team through any of the available channels.
❌ It is not permitted to request refund changes from the incident panel.
📦 If the order has not yet been dispatched
- 🚚 TIPSA: You can request a modification or cancellation of the refund from the customer service team.
- 🚛 GLS: You will have to wait until the order is out for delivery before you can request a modification or cancellation.
💡 Remember:
To avoid errors in order management, always check the shipping status before requesting any changes to the refund.