If you need additional information about a product, you can submit an inquiry to the supplier through the Dropea ticketing system.
For example, you can inquire about:
- Availability or upcoming stock replenishment
- Product features and specifications
- Product or package contents
- Available variants
- Included accessories or components
- Other details not listed in the product information
⚠️ Important:
It is neither possible nor permitted to contact suppliers directly. All product inquiries must be made through the Dropea ticketing system.
🛠️ How to create an inquiry about a product?
1️⃣ Access the ticket system
From the drop panel, go to Support and Chat > Tickets .
2️⃣ Create a new ticket
Click the ➕ button to create a new request.
3️⃣ Select the “Consult a Supplier” category
Choose the Supplier Inquiry category to have your request directed to the appropriate area and click Continue .
💡 Remember: This category should be used to request information about the features, contents, variants, accessories, or availability of a product.
4️⃣ Enter the product ID
Include the product ID you wish to inquire about in the subject line .
5️⃣ Write your question
Clearly describe the information you need. The more details you include, the easier it will be for the provider to respond correctly.
Example:
I would like to know if product ID 12345 includes the charger shown in the images and when the black color variant will be back in stock.
6️⃣ Create the ticket
Please verify that the information is correct and create a ticket to submit your inquiry.
🔎 Follow-up of the consultation
Once you've created the ticket, you can track its progress from Support & Chat > Tickets . There you can check:
- The status of the application.
- The date of creation.
- The response received.
- The attachments associated with the ticket.
✅ Inquiry sent!
When the provider responds, you will be able to view the response and continue tracking from the same ticket.
For more details on how tickets work, see the article Ticket System .