Order self-confirmation

Order self-confirmation

⚡ Order Auto-Confirmation

Dropea can confirm new orders that meet your chosen conditions for you, so you don't have to review them individually. There are three options, each activated separately: you can use one, several, or none. Orders that don't meet any active option remain pending, as before, for you to confirm.

🔀 The three options

📍 BY ADDRESS AND HISTORY 💳 SHOPIFY PAID 💳 PAID PANEL OR API
Self-confirm by address and fingerprint

The order is confirmed if the customer's address and delivery history fall within the statuses you select. Both conditions must be met simultaneously.		 Shopify orders paid by card or PayPal

The order received from your Shopify store, already paid for by card, PayPal or Shopify Payments, is confirmed without looking at the address or the customer's history.		 Panel and API orders marked as paid

The order you create on Dropea or via the API is confirmed with a payment method such as card, PayPal, or paid. Dropea does not verify the payment; it relies on the method you specified.

✅ What applies to all three

  • New orders only. Each option applies to orders placed after it is activated. Orders that were already pending are not automatically confirmed.
  • The balance is reserved in the same way as for manual confirmation. If there are insufficient funds, the order will remain pending. The same margin applies to cash-on-delivery orders as to manual confirmation.
  • It is attempted only once. If an order is not confirmed upon entry (for example, due to insufficient funds), it will not be attempted again: you can confirm it yourself whenever you want.
  • An order is confirmed once, even if it meets several options at once.
  • You can change the settings at any time. Orders that have already been confirmed will not be affected.
  • For dropshippers only. This section appears in My Account with an active dropshipper profile.

🛠️ How to set it up

1️⃣ Open the section in My Account

Go to My Account and expand Order Auto-Confirmation.


The folded section within My Account.

2️⃣ Activate the options you want

Each option has its own switch. When on, the option works; when off, it doesn't. The first option also has two lists to choose which states you accept.


The section is open, with all three options activated.

3️⃣ Choose the address and history statuses

For the first option only. In each list, select the statuses you want the order to be confirmed with. These are the same indicators, with their colors, that you see in the order list.


Accepted address statements.


Accepted fingerprint states (customer history).

4️⃣ Tap "Save changes"

Nothing takes effect until you save. Cancel undoes any changes you've made since the last save. Both buttons are only active when changes are made.

With an unsaved change, the buttons are activated.

📍 What each state means

The two lists in the first option use the states that Dropea already shows in each order.

ADDRESS
Correct Direction The steering is working without problems.
Address to Check There's something in the address that should be checked.
Wrong Direction The address has errors.
Address not verified The address has not been verified. This applies to orders created in the panel or via the API.
FINGERPRINT
Not enough history The customer has hardly any previous orders, or none at all.
Good delivery history The customer usually receives their orders.
You may not receive the order. The customer has some undelivered orders.
High risk of rejection The customer has frequently rejected orders.

⚠️ Important: Customer history is searched using their phone number. If the order does not have a phone number, the first option will not be fulfilled, even if you selected "Insufficient history".

🌱 How each account starts

New accounts: these are created with the first option activated, accepting "Correct Address" and customers with "Insufficient History" or "Good Delivery History". Both payment options start off disabled.

Existing accounts: start with all three options turned off. Nothing changes until the dropshipper activates them.

🔎 How to know if an order was automatically confirmed

In the order details, the Status History shows who performed each step. When the order has been self-confirmed, the confirmation step (to "Pending Supplier") appears as having been done by dropea instead of by you.


History of a self-confirmed order.

🚨 A Shopify order that is charged later does not count as paid

The Shopify paid option checks the payment status at the time the order reaches drop. If the order is pending payment and is paid later, it will not be confirmed by this option. Cash on delivery orders are also not considered paid.

❓ Frequently Asked Questions

Are the orders I already had pending confirmed when I activate it?

No. Only those who enter after activating each option.