3. Billing and collections

3. Billing and collections

🧾 Billing information

Complete the following information to correctly configure your billing profile.

⚠️ Important: The data you enter will be used for signing the online contract and for automatically generating monthly invoices. Please carefully verify that all information is correct.

👤 Step 1

Select whether you are an individual or a company and complete the requested information accordingly.

Natural Person (Individual) : Register your full name, surname and your personal residential address.

Legal Entity (Company / Company) : Register the legal name or corporate name of your company and its corresponding tax address.
  • If you are an individual and reside in Spain, you must indicate whether the equivalence surcharge applies to you.
  • If your company is registered in the European Union, you should have a valid VAT number (intra-community VAT number).
  • You can check your VAT at the following link:
    Verify VAT
  • If your VAT number is not valid, we recommend contacting your tax advisors for assistance.
  • You can also create an account without VAT: select the NO option and enter your tax identification number.
Important note regarding corporate accounts : If you are an individual user but wish to invoice on behalf of a company, you may do so. For our team to approve this, you must attach an official company document (articles of incorporation, commercial registration, tax return, or official bylaws) that explicitly states your real name as director, partner, CEO, or legal representative.

🏷️ Step 2

In the prefix field, enter the prefix for your invoice series. This is an initial alphanumeric code that identifies the year, invoice type (e.g., standard), or activity, followed by a sequential and chronological number.

💡 Common recommendations and formats
  1. Fiscal year: using the year as a prefix (2025-001, 2025-002...) allows the numbering to be restarted annually.
  2. Types of activity: prefixes can be used to separate activities or locations (e.g., A-2025-001, B-2025-001).
  3. Character format: It is recommended to use uppercase letters and numbers (0-9, AZ).

💾 Step 3

Click on “Save” .



⚠️ Attention: The data must exactly match the information on the previously uploaded identity document. If there are any differences, you will not be able to save the information.

💡 If your name or surname contains accents or special characters, remove them to avoid errors when saving.

💳 Step 4

Complete the withdrawal details. Here you must specify the account where you will receive the money when you request withdrawals. If you wish, you can add multiple withdrawal accounts and choose the one you want when you withdraw money.

Due to strict banking security regulations and accounting consistency, the owner of the chosen payment method must exactly match the entity registered in your Tax Details.
  1. If you choose Bank Transfer (SEPA / SWIFT / Local) : you must attach an official bank statement (statement, account certificate, or clear screenshot from online banking) showing the account number/IBAN and the account holder's name. If you are invoicing as a company, the bank account must be registered in the company's name.
  1. If you choose Payoneer : you must attach the Account Verification Certificate, which you can download from your Payoneer dashboard. The account holder's name on the certificate must match the registered tax information.
  2. If you choose Cryptocurrencies : screenshot or proof from the exchange that gives you the wallet (unless it is a cold wallet) where your data and wallet are visible, as if it were a proof of ownership from a bank.

💾 Step 5

Click on “Save” .


⚠️ Attention: Verification of this information may take between 48 and 72 business hours . You will not be able to continue with the registration until the process is complete.

⚠️ Common reasons for rejection that you should avoid:
  1. Lack of matching ownership: Registering tax data in the name of a company but linking a payment method (Bank or Payoneer) to a personal name, or vice versa.
  2. Lack of binding documentation: Requesting an invoice in the name of a company without attaching the legal document that proves you are the legal representative, partner, or authorized agent of
  3. said entity.
  4. Incomplete or illegible documentation: Uploading transfer or Payoneer data omitting the ownership certificate or corresponding proof.